Ovanova – Privacy Policy (2025)

1 — Introduction

Ovanova respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you interact with our Services. By using our Services, you consent to the collection and use of information as described in this policy. If you disagree, please do not use the Services.

2 — Information We Collect

Information You Provide. We collect personal information that you voluntarily provide when you fill out forms, schedule consultations, create accounts, place orders, rent PET units, subscribe to software services, request support, invest in our company, or communicate with us. This may include your name, email address, phone number, mailing address, employer or company name, payment information, and details about your energy needs.
Energy System and Usage Data. If you install an Ovanova microgrid, use a PET unit, deploy NERD hardware, or subscribe to GridGuardian AI, we collect operational data such as energy production, consumption, battery state of charge, generator run time, load patterns, EV‑charging status, equipment diagnostics, and environmental conditions. This data is used to monitor performance, provide customer support, forecast energy availability, and improve system reliability.
Device and Technical Data. When you visit our websites or use our apps, we automatically collect certain technical information, including your IP address, browser type, operating system, device identifiers, pages viewed, and the dates and times of your visits. We use cookies and similar technologies to enhance user experience, analyze traffic, and deliver tailored content.
Investment and Regulatory Information. If you participate in investment offerings or funding programs, we may collect additional information (e.g., income level, tax identification numbers, accreditation status, and other data required by securities laws). We collect grant or incentive documentation when helping customers apply for rebates or carbon credits.
Third‑Party Data. We may receive information about you from third‑party sources, such as contractors, installers, financing providers, utility companies, government agencies, or joint marketing partners, where permitted by law.

3 — How We Use Information

We use personal and system data for the following purposes:

Provide and Improve Services. To design, install, and maintain energy systems; deliver PET units; administer GridGuardian AI and NERD devices; monitor performance; provide customer support; and develop new products and services.
Communications. To respond to inquiries, send transactional notifications (e.g., appointment confirmations, alerts, invoices), provide system updates, and communicate about projects or investments.
Analytics and Development. To analyze usage patterns, forecast energy supply and demand, improve predictive algorithms, troubleshoot issues, and optimize system design.
Marketing. To send promotional materials, newsletters, event invitations, and educational content about clean energy and resilience. You can opt out of marketing communications at any time.
Compliance and Legal. To comply with legal obligations, enforce agreements, collect payments, prevent fraud, protect our rights, and respond to government requests.

4 — How We Share Information

Affiliates and Service Providers. We share information with affiliates and third‑party service providers (such as installers, maintenance contractors, software‑hosting providers, data analytics firms, payment processors, and shipping partners) who perform services on our behalf. These parties are obligated to protect your information and use it only for authorized purposes.
Utilities and Grid Operators. If you participate in grid‑services programs or virtual power‑plant arrangements, we may share system data (such as energy availability, load forecasts, and battery status) with utilities or grid operators to enable dispatch, compensation, and compliance with grid requirements.
Government and Regulatory Agencies. We may disclose information to government agencies or administrators of grants, rebates, carbon‑credit programs, or tax incentives to process your applications or comply with regulatory requirements.
Business Transfers. In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction. We will notify you of any material change in the control of your personal data and your associated rights.
Legal Requirements and Protection. We may disclose information when required by law, subpoena, or court order, or when we believe it is necessary to protect our rights, property, or safety; to enforce our agreements; or to detect and prevent fraud or security issues.

5 — Cookies and Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to remember your preferences, analyze how the Services are used, and provide a personalized experience. You can control cookie settings through your browser. Disabling cookies may limit certain features of our websites.

6 — Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to provide warranties and support, to comply with legal obligations, to resolve disputes, and to enforce our agreements. System performance data may be retained for the life of the equipment plus a reasonable period for analytics and warranty support. Investment records may be retained in accordance with securities regulations.

7 — Security

We implement administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. These measures include network segmentation, encryption, intrusion detection, access controls, and employee training. However, no security system is completely infallible; therefore, we cannot guarantee absolute security.

8 — International Transfers

Ovanova is based in the United States. By using the Services or providing information to us, you consent to the transfer and processing of your information in the United States and other jurisdictions where we or our service providers operate. These locations may have different data‑protection laws than your country of residence. When required by law, we implement appropriate safeguards for international transfers.

9 — Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

Access, Correct, or Delete. Request access to, correction of, or deletion of personal information we hold about you, subject to legal and contractual limitations.
Object or Restrict Processing. Object to or request restrictions on the processing of your information in certain circumstances.
Data Portability. Request a copy of your information in a structured, commonly used, and machine‑readable format.
Opt Out of Marketing. Opt out of receiving promotional emails by following the unsubscribe link or contacting us. Even if you opt out of marketing, we may still send you transactional or service‑related communications.

To exercise these rights, please contact us using the information below. We may ask for verification of your identity. We will respond to requests within a reasonable time and in accordance with applicable law. We will not discriminate against you for exercising your rights.

10 — Children’s Privacy

Our Services are not directed to children under the age of thirteen (13). We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child, we will delete it promptly. Parents or legal guardians who believe that their child has provided us with personal information may contact us to request deletion.

11 — Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements. When we do, we will revise the “Last updated” date. Material changes will be communicated via our website or other appropriate means. Your continued use of the Services after the effective date of an updated policy constitutes acceptance of the changes.

12 — Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us:

Email: ovanova@ovanova.co
Mail: Ovanova, 607 Sawmill Rd W, Cedar Grove, NC 27231, United States